Job Description
**Description:**
**Duties and responsibilities related to the Order Taker role:**
+ Answer all incoming calls to the Room Service department promptly, within three rings, using professional and courteous hotel-standard phraseology.
+ Accurately record guest orders, ensuring to confirm the guest's name, room number, and all specific requests.
+ Listen attentively for and clarify any dietary restrictions, allergies, or special preparations, communicating them clearly.
+ Repeat the entire order back to the guest for verification to ensure accuracy before ending the call.
+ Maintain a complete and in-depth knowledge of the entire In-Room Dining menu, including ingredients, preparation methods, portion sizes, and beverage pairings.
+ Confidently provide recommendations and answer any questions guests may have about the menu offerings.
+ Proactively upsell daily specials, promotional items, desserts, ...
**Duties and responsibilities related to the Order Taker role:**
+ Answer all incoming calls to the Room Service department promptly, within three rings, using professional and courteous hotel-standard phraseology.
+ Accurately record guest orders, ensuring to confirm the guest's name, room number, and all specific requests.
+ Listen attentively for and clarify any dietary restrictions, allergies, or special preparations, communicating them clearly.
+ Repeat the entire order back to the guest for verification to ensure accuracy before ending the call.
+ Maintain a complete and in-depth knowledge of the entire In-Room Dining menu, including ingredients, preparation methods, portion sizes, and beverage pairings.
+ Confidently provide recommendations and answer any questions guests may have about the menu offerings.
+ Proactively upsell daily specials, promotional items, desserts, ...
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