Order Processing

• Handle customer orders via phone, email, WhatsApp, and sales teams.

• Accurately input orders to ensure timely delivery.

• Act as the first point of contact for customer inquiries and complaints, escalating when necessary.

• Coordinate daily operations with the sales team.

• Manage order issues, rejections, and returns with customers and the warehouse.

• Oversee stock replenishment and billing for distributor orders.

• Log, track, and follow up on customer complaints to ensure timely resolution.

• Ensure compliance with SOPs and GDPMD guidelines.

• Perform other assigned administrative or operational tasks.

Requirements

• Minimum 1 year of experience in a similar role, preferably in customer service or call centers within the banking or healthcare sectors.
• Proven experience handling B2B customers with strong communicati...