Job Description
Tohtonku is a proudly Malaysian beauty and personal care powerhouse, home to over 15 iconic brands across Southeast Asia. Our mission is to empower everyone to look and feel their best, blending innovation, agility, and an entrepreneurial spirit to lead in a fast-evolving market and redefine personal care excellence.
Job Summary
This role is responsible to deliver exceptional customer service support while ensuring timely and accurate order fulfillment in line with KPIs, and to proactively resolve customer issues to maintain high levels of satisfaction.
Key Responsibilities
Order Management
Handle customer Purchase Orders (POs) from start to finish for assigned subregions, customer groups, or key accounts, ensuring dispatch and shipping dates are met.
Collaborate with planners and warehouse teams to optimize deliveries and maximize space utilization per shipment to reduce shipping costs.
Customer Service & Issue Resolution
Attend to and resolve customer issues i...
Job Summary
This role is responsible to deliver exceptional customer service support while ensuring timely and accurate order fulfillment in line with KPIs, and to proactively resolve customer issues to maintain high levels of satisfaction.
Key Responsibilities
Order Management
Handle customer Purchase Orders (POs) from start to finish for assigned subregions, customer groups, or key accounts, ensuring dispatch and shipping dates are met.
Collaborate with planners and warehouse teams to optimize deliveries and maximize space utilization per shipment to reduce shipping costs.
Customer Service & Issue Resolution
Attend to and resolve customer issues i...
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