Job Description

Responsibilities / Tasks

For our offices Granollers we are currently looking for an Order Management Specialist to manage national accounts.

The main responsibilities are:

  • Customer service: Answer phone calls and manage requests made by customers, distributing the call to other colleagues if necessary / departments. Receive customer requests via email and take care of its management.
  • Eventually distributes requests from the common customer service Inbox to other colleagues in the department.
  • Quotation Management: Receives requests and manages quotations. Follows up the acceptance of the offers whenever possible and in any case at the request of his superior.
  • Order Management: Manage customer’s purchase orders. Create Sales orders, purchase goods to central warehouse and follow-up delivery.
  • Order delivery tracking, in coordination with Supply Chain & Logistics
  • Administrative manag...

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