Job Description

Description


 

We are looking for a skilled and enthusiastic BENELUX Order Management Specialist to join our Trade Operations team, based at our Amsterdam office.

This is a fantastic opportunity for someone who has a passion for helping others, a talent for problem-solving and affinity with Order-to-Cash processes, amongst others, as outlined below.

Roles & Responsibilities

Order Management

  • Manage order entry in company SAP system of orders received from wholesalers, hospitals and pharmacies.

  • Follow up on order processing to ensure orders are delivered to customers on time and in full.

    • Issue resolution

  • Be first point of contact for customer queries, returns and complaints and coordinate resolutions.

  • Investigate and confirm incoming product complaints, working with Gilead Responsible Person for resolution.

  • Provide support to Regulatory Team during (mock-up) ...

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