Order Management Business Administrator

Role:

The Business Administrator is responsible for managing the full life cycle of customer orders, ensuring timely and accurate order fulfilment, maintaining high levels of customer service, and acts as a liaison between internal departments and external partners.

Responsibilities:

Order Processing

• Receive Customer orders via EDI into our SAP, review the order.
• Ensure accuracy in pricing, material number, and delivery terms.
• Monitor order status and proactively resolve discrepancies if any.

Customer Communication

• Serve as the primary point of contact for order-related inquiries.
• Provide timely updates on order status, delays, or changes.
• Handle OTB/feedback and escalate issues when necessary.

Coordination & Collaboration

• Work closely with internal d...