Order Fulfillment Specialist

Responsibilities:

• Respond to inquiries of stock balance, pricing, lead time, delivery, parts information, specifications, and availability

• Answer e-mails and Service Cloud cases, occasionally backing up answering telephone calls • Create quotes, sales orders, return merchandise authorizations (RMAs), proposals, invoices, and new accounts

• Assist in investigating issues relating to inventory, pricing, deliveries, returns, credits and technical issues

• Track incoming shipments and backorders, providing a weekly backorder report to customers with relevant information regarding the status of their orders

• Running a monthly Shipped In Full/On Time (SIFOT) report for customers and providing back pertinent information to sales team

• Attend weekly customer meetings and providing feedback on status of orders

• Maintain a courteous and professional demeanor and communication with customers and internal sta...