Job Description
Job Title: Order Entry ClerkJob Description
The Order Entry Clerk plays a critical role in ensuring customer satisfaction by accurately processing orders, thoroughly reviewing contracts, and providing proactive support to both customers and the sales team. Serving as a key liaison between customers and internal departments, this role ensures that orders move smoothly through the system, issues are resolved quickly, and communication remains clear and professional at every step.
Responsibilities
+ Accurately enter customer orders into the ERP system in a timely manner.
+ Print, sort, and deliver travelers and related documentation to the production floor.
+ Provide backup support to the sales team by answering incoming phone calls.
+ Respond promptly to customer phone calls and emails, addressing questions and concerns.
+ Collaborate with sales, engineering, production, quality, and shipping teams to resolve customer inquiries, includin...
The Order Entry Clerk plays a critical role in ensuring customer satisfaction by accurately processing orders, thoroughly reviewing contracts, and providing proactive support to both customers and the sales team. Serving as a key liaison between customers and internal departments, this role ensures that orders move smoothly through the system, issues are resolved quickly, and communication remains clear and professional at every step.
Responsibilities
+ Accurately enter customer orders into the ERP system in a timely manner.
+ Print, sort, and deliver travelers and related documentation to the production floor.
+ Provide backup support to the sales team by answering incoming phone calls.
+ Respond promptly to customer phone calls and emails, addressing questions and concerns.
+ Collaborate with sales, engineering, production, quality, and shipping teams to resolve customer inquiries, includin...
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