Order Desk Administrator

JOB SUMMARYThe Order Desk Administrator is responsible for coordinating all order desk activities and ensuring BIOVECTRA sales orders are processed in a timely, professional, and error-free manner. This role provides customer service to both internal and external customers while supporting administrative and operational needs.Key Responsibilities

Process customer orders from PO receipt to shipment and billing within defined timelines

Collaborate with Sales and Marketing CSR to review and approve orders before posting

Manage backorder reports to ensure deadlines are met and all parties are informed

Maintain customer master files and ensure documentation is retained

Enforce approved credit terms for each customer

Review and approve transportation invoices related to outgoing shipments

Manage special requests from customs or other government organizations

Provide support to Administrative Services Department as ...