Job Description


I. Job Summary

This senior level analyst position is responsible for the configuration and support of software application systems within the Human Resources (HR) Organization. As part of the HR Technology team, this role provides complex analytical and consultative support delivering HR processes. Generally, provides technical input for Digital/vendor support.

II. Essential Duties and Responsibilities
 

  • Reviews open cases/issues and troubleshoots or engage with other tech team members for resolution. Coordinates with vendors regarding required support by opening tickets, escalating and following up as required. 
  • Functional troubleshooting in Oracle Fusion Payroll module to identify setup or data issues and resolve the issues using the analytical skills in minimum turnaround time. 
  • Reviews release notes on vendor-published sites to keep current and recommend solutions to resolve issues. 
  • Consults on requested configuration ch...

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