Job Description
Job Summary
As a Support Engineer within Oracle Customer Success Services, you will troubleshoot and resolve complex techno-functional challenges related to Oracle Cloud Financials. Drawing on your extensive functional and technical expertise, you’ll engage directly with customers to analyze problems, provide actionable advice, and ensure optimal solution deployment. Your role is critical in sustaining customer success and enhancing the value of Oracle’s cloud offerings.
Key Responsibilities
• Diagnose, analyze, and resolve complex techno-functional issues in Oracle Cloud Financials (v12+), collaborating with internal and external stakeholders.
• Provide expert support for Oracle Financial Modules—GL, AP, AR, FA, IBY, PA, CST, ZX, PSA—and deliver implementation advice fitting diverse business requirements.
• Leverage advanced technical skills (SQL, PLSQL, OTBI/BIP/FRS, FBDI, ADFDI, BPM workflows, ADF Faces, BI Extract for FTP, payment integration, personalizati...
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