Job Description

Key Responsibilities

1. Client Relationship Management


  • Act as the primary point of contact for ESR Central Team stakeholders
  • Build and maintain strong, trusted relationships with:
  • Central Team
  • Programme stakeholders and user organisations
  • Ensure a structured and proactive engagement model across all service layers
  • Represent Infosys in governance forums, service reviews, and stakeholder meetings


2. Service Delivery Alignment


  • Ensure Infosys service delivery aligns with:
  • Contractual commitments
  • Service Level Agreements (SLAs)
  • Work closely with Service Delivery, Technical, and Functional teams to:
  • Translate client requirements into actionable delivery plans
  • Ensure service performance meets expectations
  • Monitor service health and proactively address risk area


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