Optical Assistant - Helensburgh

We are currently recruiting for a Customer Care Assistant to join our Duncan & Todd Opticians & Hearing Care branch in Helensburgh on a part time basis working 4 days between Monday to Saturday.

Our Customer Care Assistants are the first point of contact for the patients and customers in our busy practices and this varied role comes with a wide range of responsibilities.

Key Responsibilities

• Handling all patient queries coming into the practice via telephone, email or in person. Assisting where able and directing inquiries to the most appropriate staff member.
• Managing the practice appointment diary giving consideration to patient appointment requests and staff availability.
• Assisting patients on the practice floor with frame and lens selection.
• Giving patients demonstrations on how to insert and remove contact lenses.
• Processing deliveries and collections of stock.
• Administration and maintenance of patient ...