Ops Support Rep Shipment Resolution

Hours: Monday to Friday 2:00 pm to 8:00 pm – 30 Hours per week
Location: 1680 Victoria St N, Kitchener, ON N2B 3E5
Salary: $21.56/hour

Position: Support Representative, Shipment Resolution – responsible for resolving problem and return shipments within the assigned terminal in collaboration with internal and external stakeholders.

Responsibilities:

• Contact customers or colleagues to obtain and enter package information or resolve delivery issues
• Scan, sort, and reorganize undelivered freight and process freight damages
• Prepare packages for redelivery (tracking data, labels, repackaging, etc.)
• Inspect damaged packages
• Use computer applications (e.g., Salesforce) to track completed customer shipments and review and close case logs
• Audit arrivals and communicate any delays to the Unit Manager and Regional Retail Manager

Qualifications:

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