Job Description
Description
At Amazon, we are working to be the most customer-centric company on earth. The AMXL Proactive Execution (APEx) team provides resolution to complex customer problems that come with buying, delivering, or installing XL products. The Ops Specialist will be supporting an operations team handling the end-to-end product and service experience for XL products. The successful candidate will be able to support issues related to scheduled and non-scheduled deliveries by proactively resolving delivery defects and acting upon egregious escalations in a timely manner, always working from the customer backwards. In addition, will need to call customers to offer solutions for the delivery issue identified.
The ideal candidate must demonstrate strong Ownership and Deliver Results skills, outstanding verbal and written communication skills, and a commitment to excellence. In addition, the candidate must be proficient in English and demonstrate outstanding collaboration and prof...
At Amazon, we are working to be the most customer-centric company on earth. The AMXL Proactive Execution (APEx) team provides resolution to complex customer problems that come with buying, delivering, or installing XL products. The Ops Specialist will be supporting an operations team handling the end-to-end product and service experience for XL products. The successful candidate will be able to support issues related to scheduled and non-scheduled deliveries by proactively resolving delivery defects and acting upon egregious escalations in a timely manner, always working from the customer backwards. In addition, will need to call customers to offer solutions for the delivery issue identified.
The ideal candidate must demonstrate strong Ownership and Deliver Results skills, outstanding verbal and written communication skills, and a commitment to excellence. In addition, the candidate must be proficient in English and demonstrate outstanding collaboration and prof...
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