Ops Spec: Systems Engineer (SAM)

To manage and support customer technical solutions and provide general technical support on customer systems. Install, monitor, test and maintain cloud and infrastructure solutions. Provide specialised technical support (technology specific).

Key Deliverables / Primary Functions

• Execute to the Managed Services business plan and strategies.
• Support, maintain and manage the technical aspects of a managed Cloud/Operating system solution and ensure contracted service level agreements are met. Perform proactive activities such as health‑checks, documentation updates and performance reporting
• Plan, coordinate and implement system changes within client specified change windows. Liaise with the clients, vendors and other partners to ensure minimal disruption to the client’s day‑to‑day business operations.
• Manage, own and co‑ordinate the technical resolution of service disruptions in a timely manner.
• Assist with proje...