Job Description

Support the Ops Excellence initiative by conducting business analyses, standardizing processes, supporting training quality, and building tools for operational efficiency. This role plays a key part in improving process discipline, team performance, and issue resolution across the operations network.
RESPONSIBILITIES
  • Process & Training Optimization
  • Support finalization of SOPs and JI manuals including formatting, versioning, and templates.
  • Track and follow up on field training schedules, employee attendance, and test results.
  • Audit trainers to ensure delivery quality of JI sessions and adherence to methodology.
  • Consolidate operations team feedback and support JI optimization roadmap.
  • Operational Excellence Tools & Reporting
  • Develop dashboards to monitor training scores, audit results, and operational KPIs.
  • Track process compliance, people readiness, and performance delivery metrics.
  • Conduct root cause an...

Ready to Apply?

Take the next step in your AI career. Submit your application to Cilantro today.

Submit Application