Operator (MAS)

Job Summary
The candidate will play a key role in automating production operations, ensuring seamless integration with the daily
monitoring operations of the Agency’s IT systems.
Key Responsibilities

• Continuous Service Improvement: Add value to Data Centre Operations by identifying improvement opportunities
  

to sharpen Production stability, stakeholders experience and overall service quality.

• Identifying opportunities for automation within production processes to streamline operations and reduce manual
  

intervention.

• Timely escalation and communication of major incidents such as escalation matrix, leading, driving, facilitating, and
  

chairing all investigation activities.

• Being accountable for resolving the incident with workaround or permanent solution.
• Participate in troubleshooting system and network connectivity problems before escalation.