Operations Trainer

Requirements
Description and Requirements
Training Specialist (Financial Account)
Confidential Jobs Quezon City, National Capital Region, Philippines (On-site)

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The trainer's main objective is to prepare customer service representatives to perform their job effectively. This includes providing new hired staff with product knowledge, company information and the necessary customer service skills. In addition to this, trainers provide cross training, new product training, updates, refreshers, and recursive training, deliver training events and learning solutions using all mediums including in-class, e-learning, virtual facilitation, and blended techniques.

Job Responsibilities:

• Takes and distributes minutes of department meetings.
• Planning and Preparing : Creates lesson plans for training delivery; Reviews, evaluates and modifies, if necessary, the training curriculum (all training modifications must be approved by the client...