Operations Trainer

Requirements
Description and Requirements
Summary of the Role:
As an Operations Trainer-Senior you play a key role in equipping agents with the knowledge and skills they need to succeed. You deliver engaging training sessions using the client's existing curricula, adapting to diverse learning styles to maximize agent comprehension. You provide supervision to a team of agents during the period of product training, ensuring attendance and performance, and collaborate with Operations leaders to ensure a smooth transition from classroom to on-the-job training to the operations floor
Key Responsibilities:
Oversee the onboarding of agents ensuring required system access for training, and training room set up
Deliver engaging and effective training sessions on products and systems to new and existing agents, utilizing various methodologies and technologies
Monitor attendance and performance of a group of agents during training recommending their transition to production ...