Operations Technical Support Agent

Kazang – Micro Merchant Division
Operations Technical Support Agent
Role Summary
We are seeking an Operations Technical Support Agent to deliver second-line technical and specialised product support across key Kazang products and services. This role involves supporting customers, internal staff, and field agents while ensuring issues are resolved efficiently in line with defined service levels.
In addition to technical support, the role contributes to fraud investigation, training, product documentation, performance analysis, and continuous process improvement.
Key Responsibilities
Provide second-line technical support for the Kazang suite of products and services.
Identify, investigate, and resolve software and hardware issues.
Handle support requests via calls, chats, emails, and other communication channels.
Consult with users to diagnose problems and determine effective solutions.
Apply technical knowledge of systems, software, hardware, and backend pl...