Job Description
Operations Team Leader - Insurance | Birmingham | £45,000-£50,000
A specialist B2B insurance intermediary is looking for an Operations Team Leader to take ownership of day-to-day operations from their Birmingham office.
This is a hands-on role combining people management, operational control, and regulatory compliance oversight - ideal for someone who enjoys building efficient processes within a small, close-knit team with genuine scope to shape how the office runs.
Reporting to: Head of Operations
What you'll be doing:
Managing a small team, ensuring smooth day-to-day running of the office in line with business goals
Overseeing premium collection and claims handling processes
Maintaining accurate, up-to-date company records
Acting as primary point of contact for audit requests from underwriters, auditors, and regulators
Coaching and developing the team to perform at their best
Owning the accuracy and timeliness of financial and bordere...
A specialist B2B insurance intermediary is looking for an Operations Team Leader to take ownership of day-to-day operations from their Birmingham office.
This is a hands-on role combining people management, operational control, and regulatory compliance oversight - ideal for someone who enjoys building efficient processes within a small, close-knit team with genuine scope to shape how the office runs.
Reporting to: Head of Operations
What you'll be doing:
Managing a small team, ensuring smooth day-to-day running of the office in line with business goals
Overseeing premium collection and claims handling processes
Maintaining accurate, up-to-date company records
Acting as primary point of contact for audit requests from underwriters, auditors, and regulators
Coaching and developing the team to perform at their best
Owning the accuracy and timeliness of financial and bordere...
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