Operations Team Lead

Highlights

• Competitive compensation and benefits packages
• Continuous professional development and learning opportunities
• Regular engagement activities and events

OPERATIONS TEAM LEAD

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and be #DecidedlyDifferent!

Role Overview

We are looking for an Operations Team Lead to be part of our team.

Main Responsibilities

• Managing a maximum of 15 call center representatives, and providing coaching and development, in accordance to the metrics on their performance scorecard. Coaching and developmental activities include the following but are not limited to call monitoring, quality evaluations, performance coaching, behavioral coaching, career-pathing, red zone intervention, etc.
• Assisting with the development of policies, processes and reports relating to the Team Performance
• C...