Job Description
We are actively hiring for International Process (Operations - Team Leader)
Job description
Designation- Team Lead
Location- Mumbai (Malad)
⏲️ Shift- 24x7 Rotational Shift (Including Night Shifts)
5 Days Working with 2 rotational week offs
♂️ ➡️️ Immediate Joiners Preferred ♀️
Responsibilities-
* Customer Service, Customer Support, and Customer Service Management skills
* Experience in achieving and maintaining high levels of Customer Satisfaction
* Excellent verbal and written Communication skills
* Experienced in Banking,cards and Dispute domain.
* Manage a team of agents to achieve daily targets, ensuring high levels of customer satisfaction and service quality.
* Oversee AHT, shrinkage, attrition, CSAT, KPIs, and SLAs to maintain operational efficiency and effectiveness.
* Develop and implement strategies to reduce shrinkage and attrition rates through effective people management practices.
* Collaborate with other teams to resolve issue...
Job description
Designation- Team Lead
Location- Mumbai (Malad)
⏲️ Shift- 24x7 Rotational Shift (Including Night Shifts)
5 Days Working with 2 rotational week offs
♂️ ➡️️ Immediate Joiners Preferred ♀️
Responsibilities-
* Customer Service, Customer Support, and Customer Service Management skills
* Experience in achieving and maintaining high levels of Customer Satisfaction
* Excellent verbal and written Communication skills
* Experienced in Banking,cards and Dispute domain.
* Manage a team of agents to achieve daily targets, ensuring high levels of customer satisfaction and service quality.
* Oversee AHT, shrinkage, attrition, CSAT, KPIs, and SLAs to maintain operational efficiency and effectiveness.
* Develop and implement strategies to reduce shrinkage and attrition rates through effective people management practices.
* Collaborate with other teams to resolve issue...
Ready to Apply?
Take the next step in your AI career. Submit your application to TP today.
Submit Application