Operations Team Lead

About Expedock
We are a tech-enabled workforce augmentation platform leveraging top 1% offshore talent & cutting edge technology to enable businesses to unlock their full potential

Who We Need
We're looking for a Team Lead who can empower and support our Expedock operators. Someone who ensures they perform at their best, stay aligned with workflow standards, and deliver high-quality output across multiple service lines. You'll be the go-to person for guidance, performance coaching, issue escalation, and day-to-day operational support, making sure the team stays productive, engaged, and consistently meets client expectations.

What You'll Do:

• Team Management
• Lead, coach, and mentor a cross-functional team—assigning tasks, setting performance targets, conducting coaching sessions, and ensuring the team consistently delivers high-quality work.
• Workflow Oversight
• Oversee day-to-day operational workflows across multiple service li...