Operations Team Lead

Experience (Operations - Team Leader) 🚀

Job description

👩 💼 Designation- Team Lead (*Need CSA Experience)*

🌎 Location- Hyderabad (DLF)

💸 Salary - Open to discuss

⏲️ Shift- 24x7 Rotational Shift (Including Night Shifts)

5 Days Working with 2 rotational week offs

🏃 ♂️ ➡️️ Immediate Joiners Preferred 🏃 ♀️

Skill Set Required : *Customer Care Support* *Technical Support* ( Email and Chat )

Adwords, Gtech,

Responsibilities-

* Customer Service, Customer Support, and Customer Service Management skills

* Experience in achieving and maintaining high levels of Customer Satisfaction

* Excellent verbal and written Communication skills

* Experienced in Banking,cards and Dispute domain.

* Manage a team of agents to achieve daily targets, ensuring high levels of customer satisfaction and service quality.

* Oversee AHT, shrinkage, attrition, CSAT, KPIs,...