Job Description

  • Purpose

    Our Operations Support Technicians take care of a variety of operational needs as the team is trained in fulfilling the responsibilities of our Sample Processing operations as well as Shipping operations, and occasional customer interaction when needed. Operations Support Technicians are professional, helpful and provide exceptional quality that consistently exceed the customer’s expectations. Ensuring accuracy when entering information and processing samples, fulfilling orders with the correct contents and sending the orders out on time are the main purpose of this role.

  • Essential Functions

    Performs duties as a Sample Processing Technician Level 1, Level 2 and Level 3 Data entry of new accounts and equipmentPerforms duties of a Shipping Clerk L1-L3Documenting Customer Complaints including root cause analysis and long-term solutionsOccasionally interacts with customers, management, and staff regarding accountsAssist with Conti...

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