Operations Support Specialist

At , one of our priorities is to create a performance culture where associates come to work each day motivated to share ideas and create solutions to grow the business. As part of this, we want to hire the best talent to serve our customers and deliver results in support of our goals.

The Proctoring Representative will be responsible for monitoring online students taking final examination of courses offered by an approved provider. The online proctor is also the one responsible for managing the Live Proctoring Queue and Student Recorded Exam videos. It also includes verifying and validating of the Photo Identification Cards presented by students. Answering inquiries from Customer Support is also a Proctor's responsibility and it may include technical issues, reason for disapproved exams, etc. Online Proctors are also responsible for reporting related student complaint volume about proctoring and type, as well as trends in issues and their cause. Analyzes and rectifies errors ...