Job Description
Key Responsibilities:
- Merchant Support & Issue Resolution
• Assist merchants with troubleshooting technical issues related to payment processing, integration, and platform usage.
• Respond to merchant inquiries via email, phone, and live chat, ensuring timely resolution of issues.
• Escalate complex technical issues to senior support or development teams as needed.
• Maintain a log of common merchant issues and provide recommendations for improving support processes.
- Merchant Onboarding & Training
• Assist in onboarding new merchants onto the platform, guiding them through account setup and system integration.
• Provide training and support on the use of Experteye Solutions' payment solutions, ensuring merchants can maximize the platform's features.
• Ensure all required documentation is collected, verified, and processed correctly.
- Transaction Monitoring & ...
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