Operations Support

Employment Type: Permanent, Full-Time

Shift: 2:00pm - 10:00pm, Monday to Friday

Office/Facility: Hamilton

Overview

The OS plays a lead role in the shipping/receiving office at the facility, greeting customers (drivers) upon their arrival, reviewing and verifying paperwork pertaining to inbound and outbound shipments, and liaising with operations to ensure effective communication and exceptional service. This individual also liaises with the regional customer service team on the scheduling of driver/carrier appointments.

Key Responsibilities

• Participates actively in promoting a culture where Health & Safety is the #1 priority.
• Greets customers (drivers) upon arrival at the facility, working closely with them to ensure they receive an exceptional customer service experience. This includes signing in/out, collecting and reviewing paperwork for completion and accuracy, checking temperature requirement...