Job Description
Overview
Working Hours
Working Hours: Monday – Thursday (8.30am – 6pm), Friday (8.30am – 5.30pm) (Hybrid working arrangement)
Location
Working Location: Central
Salary
Salary Package: SGD 9,000 + AWS
Employment Type
Employment Type: Contract
Responsibilities
- Manage and coordinate with application support and maintenance vendors to ensure adherence to SLAs for legacy system support
- Act as the primary point of contact between internal stakeholders, end users, and vendor support teams
- Monitor vendor performance, track SLA compliance, and escalate risks or breaches promptly
- Facilitate regular vendor review meetings and performance assessments
- Oversee the end-to-end ticket lifecycle in Jira, ensuring accurate categorisation, prioritisation, assignment, and tracking
- Monitor ticket queues and drive timely resolution in accordance with established SLAs
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