Job Description

  • Manage application and security incidents, conduct problem determination, work with various internal teams and vendors to resolve issues on a timely basis to meet SLA, provides reporting and escalation to higher management or incident committee if necessary
  • Develop operations and processes guide to ensure every aspect of operations is documented and complies with audit requirements
  • Manage day-to-day operation activities, analyse statistics and write status and progress reports, and present findings to stakeholders and higher management
  • Manage operations team consisting of staff and vendors, ensuring support is available on a 24/7 basis
  • Proven experience as an Operations Engineer or similar role in an IT setting
  • Implement change management and incident management workflows, using ITSM tools e.g. Remedy, Zendesk, ServiceDesk to automate workflows is advantageous
  • Implement security and access control measures to control privile...

Ready to Apply?

Take the next step in your AI career. Submit your application to Unison Group today.

Submit Application