Operations Support Coordinator

About the Position

The Operations Support Coordinator serves as the primary contact for daily customer inquiries, ensuring prompt communication with customers through phone, email and ticketing systems. The role supports internal teams by leading customer onboarding, maintaining key performance indicators (KPI) and quarterly business reviews (QBR), and assisting with procurement and administrative tasks. The position is also responsible for greeting site visitors, coordinating meetings and events, and supporting cross-functional initiatives.

Functions

• Serves as the lead contact for day-to-day customer service queries. Answers phones, emails, CS Tickets and monitors and directs tickets and requests as needed.

• Maintains KPI targets for Customer Service performance.

• Sources data and creates reports and presentations for and related to KPI’s and QBR’s as requested by Management.

• Greets and assists site visitors, vendors, and ...