Job Description
The core mission of the Operation Support Associate is to provide helpful information, answer questions, and respond to client's complaints. The main goal is to act as a frontline and offers proactive assistance to the customer in a timely manner.
Requirements
- Responding promptly to client inquiries
- Communicating with clients through various channels
- Acknowledging and resolving client’s complaints
- Possessing a thorough knowledge of our products
- Documenting all client’s interactions, transactions, comments and complaints according to standard operating procedures
- Communicating and coordinating with colleagues as necessary
- Escalating concerns through known escalation paths
- Providing feedback on the efficiency of the client service process
- Ensure client satisfaction and provide professional client support
- Assist with merchant technical integration
Ready to Apply?
Take the next step in your AI career. Submit your application to Payfuture today.
Submit Application