Operations Support Analyst

As an Operations Analyst, you will handle essential insurance processing tasks. You'll be responsible for maintaining high standards of accuracy and quality. For this non-voice, back office job you will do the following:

Key Responsibilities

• Process insurance claims, underwriting support tasks with accuracy
• Ensure compliance with client and company process, documentation, and data security guidelines
• Communicate professionally with global clients through email
• Perform quality checks and assist in training new team members
• Meet required SLA, TAT, and quality metrics within client workflows