Job Description
- Drive operational profitability by ensuring the achievement of client-defined service level agreements (SLAs), key performance indicators (KPIs), and business targets.
- Lead, coach, mentor, and develop team members to enhance performance, productivity, and professional growth. Identify and recommend appropriate training and development programs.
- Develop, implement, and continuously improve operational systems, workflows, and management processes to increase efficiency and service quality.
- Ensure compliance with company policies, procedures, and regulatory requirements, promoting a culture of accountability and operational excellence.
- Collaborate with internal departments and clients to support workforce planning, staffing requirements, and resource allocation.
- Conduct performance planning, regular coaching sessions, performance evaluations, and feedback discussions, ensuring timely completion of all required documentation.
- Ad...
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