Job Description
About the role
Are you an experienced Operations Supervisor looking for an exciting new opportunity? Teleperformance is seeking a talented Operations Supervisor to join our dynamic team in Silver City. This full-time role will have you overseeing a high-performing contact center team, ensuring exceptional customer service for our clients.
What you'll be doing
- Manage a team of customer service representatives, providing coaching, training and performance feedback
- Monitor and analyze team and individual performance metrics to identify areas for improvement
- Implement effective quality assurance processes and provide feedback to drive operational excellence
- Collaborate with department heads to optimize workflows and implement new policies or procedures
- Foster a positive, motivating team environment to support high staff engagement and retention
- Identify and a...
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