OPERATIONS SUPERVISOR

The Operations Supervisor is a hands-on, tactical leader responsible for the day-to-day execution, stability, and performance of the e-commerce email support team. This role is closely involved in queue management, agent oversight, and real-time issue resolution to ensure service levels, productivity, CSAT, and quality targets are consistently achieved.

This position is well-suited for an individual who is operationally strong, comfortable working alongside agents, and able to deliver practical, solution-oriented support rather than high-level or theoretical guidance.

Key Responsibilities

• Provide direct, day-to-day supervision of email support agents

• Support operations by handling emails as needed to maintain service levels and demonstrate best practices

• Manage email queues, workloads, and task prioritization to ensure consistent SLA achievement

• Deliver real-time ...