Job Description
Role Overview:
The Operations Supervisor will provide ad-hoc support to newly trained advisors, ensuring they handle customer calls effectively and deliver high-quality service. This role involves evaluating and improving advisor performance, responding to ad-hoc requests for assistance, and sitting side-by-side with advisors to support their development and growth within the campaign. The ideal candidate will also lead a dedicated team responsible for delivering exceptional business partner support, driving performance, and fostering a culture of continuous improvement.
Main Responsibilities (but not limited to):
Escalation Management: Resolve day-to-day escalations, focusing on first-time resolution to ensure customer satisfaction.
Floor Support: Provide hands-on support to all advisors, ensuring they adhere to best practices and follow company processes.
Continuous Improvement: Capture and implement continuous improvement opportunities and close the loop on identified...
The Operations Supervisor will provide ad-hoc support to newly trained advisors, ensuring they handle customer calls effectively and deliver high-quality service. This role involves evaluating and improving advisor performance, responding to ad-hoc requests for assistance, and sitting side-by-side with advisors to support their development and growth within the campaign. The ideal candidate will also lead a dedicated team responsible for delivering exceptional business partner support, driving performance, and fostering a culture of continuous improvement.
Main Responsibilities (but not limited to):
Escalation Management: Resolve day-to-day escalations, focusing on first-time resolution to ensure customer satisfaction.
Floor Support: Provide hands-on support to all advisors, ensuring they adhere to best practices and follow company processes.
Continuous Improvement: Capture and implement continuous improvement opportunities and close the loop on identified...
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