Job Description
Location: Wellingborough
Salary: £35,090.16
Hours: Monday - Friday 8.30am - 5.00pm
Fixed Term contract 12 months
Reporting to the Operations Manager you will oversee and coordinate the activities of your team to ensure the smooth and efficient running of the operation.
* Leading and managing and team to achieve and exceed SLAs
* Distributing work orders and ensuring the workload of the employees
* Steering, coordinating, and implementing processes as well as planning the daily business activities
* First point of contact for all process and technical faults and forwarding of reports to the involved departments
* Identifying issues or problems and initiating corrective measures and success control
* Ensuring SLA compliance
* Working in the SAP system
* Participating in resource planning (staff and infrastructure)
* Creating and evaluating reports
* Ensuring the quality and service level specifications
* People management...
Salary: £35,090.16
Hours: Monday - Friday 8.30am - 5.00pm
Fixed Term contract 12 months
Reporting to the Operations Manager you will oversee and coordinate the activities of your team to ensure the smooth and efficient running of the operation.
* Leading and managing and team to achieve and exceed SLAs
* Distributing work orders and ensuring the workload of the employees
* Steering, coordinating, and implementing processes as well as planning the daily business activities
* First point of contact for all process and technical faults and forwarding of reports to the involved departments
* Identifying issues or problems and initiating corrective measures and success control
* Ensuring SLA compliance
* Working in the SAP system
* Participating in resource planning (staff and infrastructure)
* Creating and evaluating reports
* Ensuring the quality and service level specifications
* People management...
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