Operations Supervisor

Job Summary
The Team Supervisor/Lead will oversee a team of analysts and senior analysts within the process function. The ideal candidate should display a strong commitment to providing excellent service when interacting with clients, process stakeholders, and operations team members. Additionally, the Team Lead will address questions from their team regarding loan procedures.
Job Role & Responsibilities
Manage Team consisting of 12-20 residential mortgage resources;
Monitor and send daily production emails with quality/production tips, current production challenges, plans to maintain Service Level Agreements, etc;
Motivate and lead the team to success using recognition, team-building activities, and positive reinforcement set and manage production and quality expectations;
Pipeline Management to ensure SLA metrics are met each day;
Communicate and interact with the other managers, as well as the Quality Review and Performance;
Handle team members One-on-One coa...