Job Description
Job Summary:
We are looking for an Operations Specialist to coordinate and administer the execution of operational processes. The Operations Specialist will operate assigned services and/or support functions. The position may manage and coordinate the work of vendors to ensure deliverables meet requirements for quality, timeliness and stay within budget.
Key Responsibilities & Duties:
Case management and case monitoring and closing within defined service levels:
Monitor, update and respond to cases.
Communicate with applicants and/or ICANN's contracted parties worldwide (gTLD registry operators and ICANN-accredited domain name registrars), as well as internal subject matter experts, to obtain or provide required information.
Update data within the system of record.
Ensure service levels and contractual performance indicators are met.
Track and communicate the status of work assigned to employee and/or vendors...
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