Job Description

We’re Looking For:

  • Minimum a Diploma in Business Administration, Communication, or a related field as an added advantage.
  • SPM result must have grade A for English/Mathematics/Add. Mathematics/Account.
  • 1 – 2 years of experience in a call centre or customer service role preferred.
  • Fresh graduates encouraged to apply (training will be provided).

Job Responsibilities:

  • Monitor and evaluate service performance across customer touchpoints (call centre, email).
  • Conduct regular quality audits and call or case evaluations.
  • Analyse customer feedback, complaints, and satisfaction survey data to identify improvement opportunities.

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