Operations Processing Senior Associate

Job Description

: The primary responsibility of L1 support is to handle basic queries and resolve straightforward issues. These could include password resets, software installations, and general troubleshooting. Offering a quick and accessible solution for common IT-related problems. And, well prepare reports in MS Excel using advanced dashboards along with good MS Power Point presentation skills.

3 to 5 years prior experience in a technical support role

Experience in help desk/call support etiquettes.

Strong problem solving, priority setting, and collaboration skills.

Attention to detail.

Adaptability to changing work environment and technologies.

Should have Good communication skills (listening, writing and speaking)

Be aware of customer SLA’s and escalate issues if cases are taking too long to resolve.

Experience (2+ years) with ITIL processes including Incident, Problem, Change, Knowledge and Event Manag...