Operations (Ops) Team Lead

The Operations (Ops) Team Lead role assists in overseeing day‑to‑day operations, providing guidance and management where needed to the Drivers. The Ops Lead reports to the Country Manager.

Primary Responsibilities

• Manage team of Data Collection Driving Operations field resources
• Drive day‑to‑day operations following standard operating procedures
• Assist in identifying knowledge gaps, coaching, mentoring and the professional development of field surveyors
• Conduct periodic reviews with teams and Program Managers
• Facilitate team meetings to disseminate relevant information to the Team
• Collaborate with other Team members to manage the collective workload and coordinate various logistics, including coverage for Team members as needed
• Provide Subject Matter Expert (SME) advice on regional issues and concerns
• Assist with strengthening relationships with Internal/External Customers and vendor/par...