Operations - Operations Processor 3 - Contingent

Role: Junior Operations Processor (Banking Operations)

Location: Hyderabad

Job Description:

Overall Details:

This process is responsible for the investigation of payment inquiries from global clients (internal/external) that arise due to incorrect SWIFT/Telex/FED payment instructions and/or investigation of the validity of the funds being transferred to/from the Correspondent Bank.

It also covers multiple inquiry types such as: Unable to Apply, Debit Authorization, Amendment & Cancellation, and Return of funds/payments, etc.

The team member will be responsible for research, investigation, and analyzing routine payment inquiries received via different message types from Remitting Banks, Beneficiary banks & Intermediary banks.

Investigation types range from simple to moderately complex inquiries including repairing message types and transferring funds from one account to another. Payment inquiries sh...