Operations Officer

Job Description

What is the opportunity?

Based in the Home Equity Closing Center, the successful candidate will be responsible to manage and ensure compliance of mortgage and home line files from the Mortgage Specialists and the branch network from the approval up until disbursement/activation of the file.

Please note this role is Hybrid and may require you on site.

Client Experience

• Provides consistent service within established benchmarks contributing to achievement of business Client Service Commitments (CSC’s)
• Proactively identifies and recommends solutions to recurring errors and service gaps; acts as a referral point/Subject Matter Expert for sales and service employees
• Takes ownership and accountability for the resolution of complex issues and concerns at the first point of contact; demonstrating a long‑term perspective in addressing client concerns.
• Manages incoming cases from across Fraud M...