Job Description
Description
Role : Operations Officer - Retail Finance
Location : Abu Dhabi
Role Purpose:
Training and Managing offshore/Onshore Operations in processing of account transactions financing payments financing account maintenance in accordance with agreed time standards authorities and operational policies to a satisfaction level that will assist in achieving the overall division mission of operational excellence.
Key Accountabilities of the role
- Monitor and Analyse the Daily Monthly and yearly volume of services financial and non-financial process.
- Report Monthly services queue to the management and ensure SLA and TAT met.
- Analyse KPI KRI and validate the onshore and offshore team performance.
- Analyse Time and motion report monthly and take necessary decision on staff utilization and cap plan.
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