Operations Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Operations Manager based in South Africa.

This role is designed for a performance-driven operations leader who thrives in fast-paced, data-centric environments. You will be responsible for building and managing high-performing online teams with a strong focus on accountability and results. The position requires someone comfortable making tough decisions around hiring, performance management, and team optimization. You will use data, dashboards, and operational tools to continuously improve efficiency and service quality. A key part of the role involves training, coaching, and developing agents to reach their full potential. You will also collaborate across functions to streamline processes and strengthen overall execution. This is a hands‑on leadership role where impact is measured directly through team performance and operational outc...