Job Description

Basic Function and Scope of Responsibilities:

Reporting to the Senior Manager, Operations & Solutions, Warehouse & Distribution, the Operations Manager is responsible for overseeing the day-to-day operations of the distribution center, ensuring optimal performance across all key performance indicators (KPIs). This role plays a critical part in workforce planning, operational efficiency, and maintaining high standards in health and safety, sustainability, and facility management. The Operations Manager will lead multiple functional areas including receiving, shipping, inventory control, value-added services (VAS), and returns, while driving productivity, accuracy, and continuous improvement initiatives. 

Principal Tasks/Responsibilities:

  • Drive operational KPIs to ensure efficiency, accuracy, and service excellence across the distribution center. 
  • Oversee staffing requirements and workforce planning across all departments (receiving, shipping...

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